1About this policy

Worth It Driving School is operated by Darren Worthington as a sole trader (ABN 38 279 508 839). We provide driving lessons in Dapto and the surrounding Illawarra. In this policy, “we”, “us” and “our” means Worth It Driving School, and “you” means anyone who visits worthitdrivingschool.com.au, books a lesson, or is a learner with us.

We care about looking after the details you share with us. This policy explains what we collect, why we collect it, and how we keep it safe. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2What we collect

Depending on how you deal with us, we may collect:

• Contact details, such as your name, mobile number, email address and home or pickup address.
• Booking details, such as the lessons or packages you choose, lesson dates and times, and pickup and drop off locations.
• Learner details that NSW law asks driving instructors to record, including the learner’s name, address, phone number and driver licence number, the dates and times of each lesson, and the registration of the vehicle used.
• Notes about a learner’s driving progress, including logbook entries.
• Health information, such as a medical condition or licence condition that may affect safe driving, but only where you choose to tell us (see section 5).
• Payment details. Online payments can be made by card, Afterpay or Klarna, and are processed securely by our payment providers. We do not see or store your full card details.
• Details of a parent, guardian or organisation who books or pays on a learner’s behalf.
• How you heard about us, and any messages you send us.
• Basic website information, such as pages visited and the type of device and browser used, collected through cookies and similar tools.

3How we collect it

Most of the time we collect information directly from you, for example when you fill in a form or booking on our website, call, text or email us, or come along to a lesson. If a parent, guardian or organisation books on a learner’s behalf, we collect the learner’s details from them.

4Why we collect it

We use personal information to:

• take and confirm bookings, send reminders, and manage lesson packages and payments;
• teach safely, including knowing where to meet you and tracking your progress;
• keep the lesson records required of NSW driving instructors under the Driving Instructors Regulation 2026;
• answer your questions and look after any concerns or complaints;
• let you know about offers or availability, where you have agreed to hear from us; and
• understand how our website is used so we can improve it.

5Health information

Sometimes a learner may tell us about a health or medical matter that could affect their driving, such as a condition on their licence, a medication, or a need for glasses. Health information is sensitive, so we only collect what is relevant to teaching safely, only with your agreement, and we give it extra care. We do not share it with anyone else unless you agree or the law requires it.

6If you would rather not share something

You are welcome to contact us with a general question without giving your details. For lessons, though, NSW law asks us to record the learner’s name, address, phone number and driver licence number, so we are not able to take a learner out without them. If you would rather not share other details, just let us know and we will work out what is possible.

7Learners under 18

Many of our learners are under 18. Where a parent or guardian books or pays for lessons, we may share booking details, lesson times and general progress with them. If a learner would prefer we handled something differently, we are always glad to talk about it.

8Who we share it with

We do not sell personal information. We only share it where it helps us provide our service or where the law requires it, including with:

• Omnisoft, which provides our website, online booking system, customer records, and email and text message delivery;
• our payment providers, Stripe, Afterpay and Klarna;
• Transport for NSW, NSW Police or other authorities, where required or authorised by law; and
• our professional advisers, such as our accountant or insurer, where needed.

9Information stored overseas

Some of the providers we use, including our website, booking and payment providers, may store information on servers outside Australia, including in the United States. Before information is handled overseas, we take reasonable steps to make sure it is looked after in a way that is consistent with the Australian Privacy Principles.

10Marketing messages

If you have agreed to hear from us, we may occasionally send news, reminders about upcoming school holidays, or special offers. You can opt out at any time by using the unsubscribe link in an email, replying STOP to a text message, or letting us know directly. Booking confirmations and lesson reminders will still come through, because they are part of the service.

11Keeping it safe, and for how long

We store information in secure, password protected systems and limit access to those who need it. NSW law asks driving instructors to keep lesson records for five years, so we keep those records for at least that long. Other information is deleted or de-identified when we no longer need it.

12Seeing or correcting your information

You are welcome to ask for a copy of the personal information we hold about you, or to ask us to correct anything that is out of date or wrong. Just contact us using the details below. We will respond within a reasonable time and may need to confirm your identity first. In the rare cases where the law does not allow us to give access, we will explain why.

13Cookies and website analytics

Our website uses cookies to help it work properly, to remember your booking details during checkout, and to understand how visitors use the site. Most browsers let you block or delete cookies, although some parts of the site, such as online booking, may not work as smoothly without them.

14Reviews and testimonials

We only publish a learner’s name, photo, video or comments on our website or social media with their permission, or a parent or guardian’s permission for learners under 18. You can ask us to remove them at any time.

15Questions and complaints

If you have a question or concern about how we have handled your information, please get in touch with Darren and we will do our best to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

16Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.

17Contact us